At LadyOrnate.in, customer satisfaction is our top priority. We take great care in crafting and delivering high-quality, handcrafted jewellery. However, due to the nature of our products and hygiene standards, our refund and cancellation policy is as follows:
Order Cancellations
- Orders can be cancelled before they are shipped.
- Once an order is dispatched, cancellation is not possible.
- To request a cancellation, please contact us at 📧 team.ladyornate@gmail.com or 📱 +91 7042977494 with your order number.
Refund Policy
For Prepaid Orders:
- If your return is approved due to a valid issue (e.g., damaged or defective product with proof), the refund will be processed to the original payment method within 3–5 working days.
For Cash on Delivery Orders:
- Refunds will be issued via UPI or bank transfer after the returned item is received and verified.
- Customers must share their bank/UPI details during the return request.
Shipping Charges:
- Any shipping or handling charges are non-refundable.
Return Eligibility
Returns are accepted only if:
- The item delivered is damaged, defective, or incomplete.
- An unboxing video (clearly showing the package being opened from start to finish) is provided as proof.
- The return request is raised within 48 hours of delivery.
Items Not Eligible for Return or Refund
- Used or worn jewellery items.
- Returns without proper unboxing video evidence.
- Products returned beyond 48 hours of delivery.
- Free gifts or promotional items.
Exchange Policy
We do not offer exchanges. However, you may return an eligible item (as per return policy) and place a new order separately.
Return Process
To initiate a return or refund request:
- WhatsApp us at +91 7042977494 or email team.ladyornate@gmail.com.
- Share your order ID, reason for return, and the unboxing video.
- If approved, we will share return instructions or arrange for pickup/courier.
- Refund will be processed after quality check of the returned item.
Note
- Lady Ornate reserves the right to reject return/refund requests that do not meet the stated criteria.
- All returns must be securely packaged in the original condition to avoid transit damage.
If you have any questions regarding this policy, feel free to contact us:
📧 Email: team.ladyornate@gmail.com
📱 Phone/WhatsApp: +91 7042977494